Flair Espresso Return Policy
Our refund policy is 30 Days for all products with the exception of “refurbished units.” Returns on “refurbished units” will only be accepted within 7 Days of shipment. Unfortunately we can’t offer you a refund or exchange after this period. This return policy can be extended during the holiday season, from November 1st through December 25th. Any product purchased during this period, and given as a gift, can be returned up until January 25th of the following year. All products purchased from our webstore must be returned to the Flair Espresso warehouse in California to be eligible for a refund. This policy stands for all customers, even international buyers that purchased and received their Flairs outside of the U.S.
Before you return the purchased merchandise, you need to obtain a Return Material Authorization (RMA) number and return label, if applicable. Please contact us at firstname.lastname@example.org to obtain a RMA number or should you need further information. To be eligible for a return, your item must be clean and undamaged and reflect the condition in which it was received. It must also be in the original packaging. Please repack the merchandise and ensure it is well protected in a shipping box (or original box) making sure you include all items received.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, less the cost of any provided prepaid return label ($14 for standard Flairs/$20 for Flair 58s), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Customers returning the product not in the original condition or missing items may be subject to a re-stocking fee, details below.
Restocking Fee Details
Returned items received will be reviewed for damages and any potential restocking fees. Fees will be assessed as follows:
- Tier 1 – If the item is received in its original condition, in the original packaging, not restocking fee will be charged
- Tier 2 – If the item cannot be restocked without replacing of damaged parts or cleaning of coffee residue, a restocking fee of 10-20% will be assessed, based on the damaged parts and extent of the cleaning.
- Tier 3 – Items so damaged they cannot be restocked will earn at least a 50% restocking fee.
The above will take into account customers that are returning for reasons of pre-existing damage.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Every item we sell is carefully inspected before it is shipped. If the merchandise and/or package arrives defective or damaged upon receipt please contact us within 3 days of when your package is received. If you need to exchange it for the same item, send us an email at email@example.com.
If within the US, you will be provided with a prepaid return label in order to mail your product back to us: The cost of this label ($14 for standard Flairs/$20 for Flair 58s) will be deducted from your refund amount once the product is received back and processed by our team.
If outside of the US, you will be responsible for paying for your own shipping costs for returning your item, including any importation or customs fees. Our address is 28 Hammond Street, Suite B, Irvine, CA 92618.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.