Flair Espresso Return Policy
Our refund policy is 30 Days for all products with the exception of “refurbished units.” Returns on “refurbished units” will only be accepted within 7 Days of shipment. Unfortunately we can’t offer you a refund or exchange after this period. This return policy can be extended during the holiday season, from November 1st through December 25th. Any product purchased during this period, and given as a gift, can be returned up until January 25th of the following year. All products purchased from our webstore must be returned to the Flair Espresso warehouse in California to be eligible for a refund. This policy stands for all customers, even international buyers that purchased and received their Flairs outside of the U.S.
Before you return the purchased merchandise, you need to obtain a Return Material Authorization (RMA) number. Please contact us at email@example.com or firstname.lastname@example.org to obtain a RMA number or should you need further information. To be eligible for a return, your item must be clean and undamaged and reflect the condition in which it was received. It must also be in the original packaging. Please repack the merchandise well protected in a shipping (or original box) making sure you include all items received.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The outgoing shipping of a Flair to U.S addresses is $14, and for a Flair 58 or 58x the total is $20. This shipping cost is covered by us when the product is purchased. If the product is later returned for refund, this outgoing shipping of $14 or $20, depending on the product purchased, will be deducted from the refund amount. Customers returning the product not in the original condition or missing items may be subject to a re-stocking fee of up to 25% of the total amount of the purchase price.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Every item we sell is carefully inspected before it is shipped. If the merchandise and/or package arrives defective or damaged upon receipt please contact us within 3 days of when your package is received. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 28-B Hammond Street, Irvine, CA, 92618 USA.
Our products are shipped within 2-3 Days using the following carriers: USPS and UPS. To return your product, you should mail your product to: 28 Hammond Street, Suite B Irvine, CA, 92618 USA. You will be responsible for paying for your own shipping costs for returning your item, including any importation or customs fees for customers outside of the U.S. Shipping charges will not be refunded, and customers shipping the product back to us will need to prepay the shipping. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.