Flair Espresso Return Policy

Our refund policy is 30 Days for all products with the exception of “refurbished units.” Returns on “refurbished units” will only be accepted within 7 Days of shipment. Unfortunately we can’t offer you a refund or exchange after this period. This return policy can be extended during the holiday season, from November 1st through December 25th. Any product purchased during this period, and given as a gift, can be returned up until January 25th of the following year. All products purchased from our webstore must be returned to the Flair Espresso warehouse in California to be eligible for a refund. This policy stands for all customers, even international buyers that purchased and received their Flairs outside of the U.S. 

Before you return the purchased merchandise, you need to obtain a Return Material Authorization (RMA) number and return label, if applicable. Please contact us at service@flairespresso.com to obtain a RMA number or should you need further information. To be eligible for a return, your item must be clean and undamaged and reflect the condition in which it was received. It must also be in the original packaging. Please repack the merchandise and ensure it is well protected in a shipping box (or original box) making sure you include all items received.